Patient Visit Specialist - Oncology

About This Role

The Patient Visit Specialist I - Oncology plays a crucial role in ensuring a positive experience for patients and guests at the Cancer Center by proactively coordinating visit registration and providing personalized attention for scheduling, referrals, and follow-up.

Responsibilities

• Perform insurance verification and secure authorization for Cancer Center services
• Interview patients and gather information for accurate and timely registration and insurance verification
• Utilize multiple system applications for scheduling, order management, pre-registration, and insurance verification
• Verify insurance coverage using Real Time Eligibility system for accurate financial responsibility and claims submission
• Manage administrator duties in systems like RTLS, WebXchange, Momentum, and The IHA Call Center tool
• Ensure efficient visit check-in by evaluating schedules and contacting patients as necessary
• Provide optimal customer service, resolve issues, and assist guests with special requests and itinerary
• Determine appropriate payment required at the point of registration
• Respond to patient questions regarding scheduled services, registration, eligibility, and payment requirements
• Schedule and coordinate surgery for gynecologic oncology patients
• Schedule and coordinate office and infusion appointments, treatment teaching, port placements, referrals, and various testing

Requirements

• High School Diploma or GED
• Two years of experience in a medical or physician office or comparable healthcare environment
• Proficient in operating a standard desktop and Windows-based computer system, including electronic medical records, Microsoft Word/Excel/Outlook/Teams
• Proficiency in one or more of the following systems: Aria, RTLS, WebDennis, WebXchange, IHA Call Center tool, Epic and CMS
• Understanding of prevailing regulatory and 3rd party requirements (MSP, authorization requirements, medical necessity screening)
• Knowledge of medical billing and medical terminology
• Excellent written, verbal and face-to-face communication skills
• Proficient/knowledgeable in patient care procedures and organizational policies

Qualifications

• High School Diploma or GED
• Two years of experience in a medical or physician office or comparable healthcare environment.

Nice to Have

• Course work in insurance/billing, medical practice education or seminars

Skills

* Required skills