RN

About This Role

Provide professional nursing care to patients within a colon and rectal surgery practice, focusing on triage, care coordination, and patient education. This role aims to improve patient access to care, reduce fragmentation, and promote optimal health outcomes.

Responsibilities

• Efficiently triage patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions.
• Conduct post-discharge calls for identified patient populations.
• Document clinical findings clearly and concisely according to IHA Policy.
• Utilize critical thinking skills to assess patient needs and involve providers as appropriate.
• Enter orders (medication, laboratory, radiology, referrals) according to provider direction and guidelines.
• Follow clinical and nursing protocols as applicable.
• Provide scope-appropriate nursing education during all patient interactions.
• Consult with providers and extended care team members to ensure quality patient care.
• Support physicians and advanced practice providers with indirect work, including test results/orders management.
• Assess patients for gaps in care for preventative and disease management needs.
• Ensure patient medication lists are accurate, complete medication reconciliation, and process refill requests per protocol.
• Collaborate with insurance, DME, home care, and other care partners to meet patient needs.

Requirements

• Graduate of an accredited Registered Nurse program
• Valid, unrestricted RN license in the State of Michigan
• Valid CPR certification
• Demonstrated competency in obtaining accurate patient vital statistics and health history
• Basic knowledge and understanding of the relevance of patient vital statistics to health history
• Proficient/knowledgeable in medical terminology
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records
• Excellent communication skills in both written and verbal forms, including proper phone etiquette
• Ability to work collaboratively in a team-oriented environment
• Ability to work effectively with various levels of organizational members and diverse populations
• Good organizational and time management skills
• Ability to exercise sound judgement and problem-solving skills
• Ability to perform mathematical calculations needed for basic job duties (e.g., dosage calculation)
• Knowledge of compliance aspects of clinical care and patient privacy and best practices in medical office operations
• Ability to handle patient and organizational information in a confidential manner
• Ability to travel to other office/practice sites and meeting and training locations
• Successful completion of IHA competency-based program

Qualifications

• Graduate of an accredited Registered Nurse program.
• 1-2 years of clinical experience in a medical or physician office preferred, but previous nursing experience not required.

Nice to Have

• 1-2 years of clinical experience in a medical or physician office

Skills

* Required skills