Medical Receptionist

About This Role

This Medical Receptionist role serves as the first point of contact for patients, both in person and on the phone, and acts as a liaison between patients and medical staff. The position is crucial for efficient patient flow and accurate billing within the office and IHA.

Responsibilities

• Greet all individuals arriving at the office courteously and ensure their needs are met
• Obtain necessary patient registration information and verify patient insurance eligibility
• Prepare charts for visits in accordance with IHA protocols and notify clinical staff of patient’s arrival
• Accurately complete patient forms, collect payments, and ensure charges are posted to the billing system
• Answer telephones in accordance with IHA telephone etiquette guidelines, taking and relaying messages
• Schedule and confirm appointments based on office protocols
• Assist with reschedules of clinics and contact patients, communicating with leadership when overbooks are not approved
• Send out necessary New Patient paperwork via MyChart or mail
• Work the daily Work Queue (WQ)
• Monitor, organize, and keep work area and waiting room neat

Requirements

• High School Diploma or GED
• Understanding of verification of insurances
• Excellent written, verbal, and face-to-face communication skills, including proper phone etiquette
• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities
• Service-oriented; responsive to customer needs and courteous in approach
• Proficient in operating a standard desktop and Windows-based computer system, including electronic medical records, Microsoft Word/Excel/Outlook
• Ability to compute mathematical calculations
• Knowledge of medical terminology
• Ability to work collaboratively in a team-oriented environment
• Ability to handle patient and organizational information in a confidential manner

Qualifications

• High School Diploma or GED
• 1-2 years of experience in a medical or physician office or customer service environment preferred

Nice to Have

• 1-2 years of experience in a medical or physician office or customer service environment
• Course work in insurance/billing, medical practice education or seminars

Skills

* Required skills