Patient Care Coordinator

About This Role

The Patient Care Coordinator provides outstanding customer service and coordinates patient visits, ensuring proper progress of treatment plans and compliance with physician-created plans, while also assisting with paperwork, insurance verification, and addressing inquiries. This role ensures patients are educated on treatment plans and practice policies.

Responsibilities

• Provide outstanding customer service to every patient
• Coordinate patient visits to ensure proper progress of treatment plans
• Educate our patients on treatment plans, practice policies, and financial responsibility
• Schedule the treatment plan of the physicians with the patient
• Track referrals and treatment plans with patient
• Assist patients to set goals and identify problems when they are not meeting their goals
• Assist patients with completion of paperwork when necessary
• Respond to patient inquiries in a compassionate and timely manner
• Process medical insurance information, verifying patient eligibility and addressing questions
• Ensure the compliance of treatment plans created by the physicians
• Maintain confidentiality of personal information (HIPAA compliant)
• Ensure all patient information (demographics, insurance information, etc.) is in the system for follow-up and reporting
• Provide advocacy, information, and referral services to patients
• Act as a back-up to other team members as needed
• Work closely with the doctor to ensure patient care

Requirements

• Knowledge of EMR system(s)
• Strong computer knowledge and windows program including Microsoft word/excel
• Excellent verbal and written communication
• Exceptional organizational and time-management skills
• Adaptability and flexibility
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A strong sense of urgency and focus in accomplishing tasks

Qualifications

• 1+ years of relevant medical experience, preferred

Nice to Have

• 1+ years of relevant medical experience
• Knowledge of medical terminology & procedures
• Ability to intelligently and confidently converse with patients

Skills

* Required skills