Patient Care Coordinator

About This Role

This role involves supporting the care team by managing patient information, verifying insurance, scheduling appointments, and ensuring smooth patient services for a global organization dedicated to improving health outcomes.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Perform certain follow-up services for patients in a prompt and courteous manner
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, including patient confidentiality, HIPAA and OSHA requirements
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family team members and other health care professionals
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server

Requirements

• High School Diploma/GED (or higher)
• 1+ years of receptionist experience or healthcare related experience
• Willing and able to travel 10% of the time to cover other practices as needed
• Access to reliable transportation & valid US driver's license

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of receptionist experience or healthcare related experience, or 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records

Nice to Have

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Knowledge of EPIC software
• Ability to learn new software (EPIC) and flexibility to attend new hire training
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• Ability to work independently and maintain good judgment and accountability
• Ability to prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills

Skills

* Required skills

Benefits