Patient Access Specialist
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This Patient Access Specialist role ensures smooth patient operations by greeting and registering patients, collecting demographic and insurance information, and processing payments. The specialist plays a crucial part in optimizing patient experience and efficient staff utilization within the healthcare setting.
Responsibilities
- Interview patients to obtain demographic, billing, and insurance information and complete all registration steps
- Locate and process provider requisitions
- Determine insurance eligibility
- Determine patient payment and collect payment on insured and self-pay accounts
- Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc.
- Demonstrate thorough knowledge of EMTALA regulations
- Problem solves account registration issues when working reports and/or patient concerns
- Prioritize work according to departmental need
- Maintain proficiency in all necessary software modules
Requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- Ability to work Monday, Tuesday, Wednesday and Friday from 7:30 AM - 6 PM
Qualifications
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
Nice to Have
- Experience with Microsoft Office products
- Experience in customer service role
- Experience with medical records
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Experience in insurance reimbursement and financial verification
- Experience in requesting and processing financial payments
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
- Strong interpersonal, communication and customer service skills
Skills
* Required skills
Benefits
About Optum
Kelsey-Seybold Clinic, part of the Optum family of businesses, is one of the nation's leading health care organizations, providing coordinated and accountable care across 40+ locations in Houston.