Patient Access Specialist

About This Role

This Patient Access Specialist role ensures smooth patient operations by greeting and registering patients, collecting demographic and insurance information, and processing payments. The specialist plays a crucial part in optimizing patient experience and efficient staff utilization within the healthcare setting.

Responsibilities

• Interview patients to obtain demographic, billing, and insurance information and complete all registration steps
• Locate and process provider requisitions
• Determine insurance eligibility
• Determine patient payment and collect payment on insured and self-pay accounts
• Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc.
• Demonstrate thorough knowledge of EMTALA regulations
• Problem solves account registration issues when working reports and/or patient concerns
• Prioritize work according to departmental need
• Maintain proficiency in all necessary software modules

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Ability to work Monday, Tuesday, Wednesday and Friday from 7:30 AM - 6 PM

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service experience

Nice to Have

• Experience with Microsoft Office products
• Experience in customer service role
• Experience with medical records
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments
• Strong interpersonal, communication and customer service skills

Skills

* Required skills

Benefits