Patient Access Specialist

About This Role

The Patient Access Specialist I is responsible for providing excellent quality and compassionate customer service. This role ensures patients are accurately scheduled and registered for clinic and hospital services, managing various functions to support their entire patient care experience, including financial liability.

Responsibilities

• Schedule and register patients into applicable software system(s) ensuring data integrity and accuracy, including patient identification, insurance and benefit verification
• Verify acquisition of referrals and pre-authorizations for applicable services
• Conduct registration interviews with patients prior to initial visit
• Perform point of service collections for patient financial responsibility, including co-payments, co-insurances, and statement balances
• Generate payment receipts and manage daily cash drawer operations
• Operate multi-line telephone system to receive, route, and respond to incoming phone calls in a timely, professional manner
• Respond to patient inquiries and requests, completing timely and accurate patient intake while ensuring comfort, dignity, safety, and confidentiality
• Complete daily workque assignments and perform general administrative tasks
• Accurately process incoming, outgoing, and inter-office mail
• Research and analyze alternatives for improving workflows

Requirements

• High School Diploma or equivalent
• Ability to thrive in a fast-paced setting while providing timely and exceptional customer service
• Demonstrated consistently positive and professional demeanor
• Ability to maintain accurate records
• Strong computer and technology skills
• Proficient in Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines
• Strong problem-solving and organization skills
• Ability to effectively prioritize work
• Professional and effective written and verbal communication skills
• Ability to handle confidential information with discretion
• Basic mathematics skills

Qualifications

• High School Diploma or equivalent required, Associates Degree preferred.
• Healthcare experience preferred.

Nice to Have

• Associates Degree
• Healthcare experience
• Knowledge of medical terminology
• Knowledge of healthcare revenue cycle

Skills

* Required skills

Benefits

Certifications