Patient Access Specialist

About This Role

The Patient Access Specialist provides exceptional customer service to patients, managing their access to Northwestern Medicine healthcare systems while maintaining confidentiality and adhering to ethical standards. This role ensures accurate patient information collection and communication, contributing to a positive patient experience.

Responsibilities

• Consistently practices Patients First philosophy and fosters a team atmosphere
• Responds to questions and concerns, escalating extraordinary issues as needed
• Maintains patient confidentiality per HIPAA regulations
• Provides exceptional customer service to patients, establishing a positive first impression
• Correctly identifies and collects patient demographic information
• Interacts with various hospital departments and physicians' offices to schedule and direct patients
• Performs medical necessity checks and informs patients of financial issues
• Completes out-of-pocket estimations as requested by patients
• Participates in Quality Assurance reviews to ensure integrity of patient data
• Utilizes department and hospital policies and procedures to complete assigned tasks

Requirements

• High School diploma or equivalent
• 2-3 years customer service or medical office experience
• Excellent interpersonal, verbal, and written communication skills
• Proficiency in computer data-entry/typing
• Ability to read, write, and communicate effectively in English
• Basic Computer Skills
• Ability to type 40 wpm
• Ability to multi-task
• Customer service oriented
• Excellent organizational, time management, analytical, and problem solving skills

Qualifications

• High School diploma or equivalent
• 2-3 years customer service or medical office experience

Nice to Have

• Additional education
• Additional language skills
• Healthcare finance and/or healthcare insurance experience
• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration

Skills

* Required skills

Benefits