Patient Care Coordinator

About This Role

This role involves coordinating patient care within a home-based team, managing communications, scheduling appointments, and ensuring accurate patient records to support comprehensive geriatric medical care.

Responsibilities

• Answer incoming and outgoing calls, prioritizing patient concerns
• Coordinate care with the medical team, including scheduling patient and specialist appointments
• Coordinate diagnostic tests and act as a community resource for patients
• Engage unengaged patients and contribute accurate data to patient records
• Update and maintain digital client records, assist in transitioning hard copy records to digital format
• Conduct patient scheduling, registration, and eligibility verification
• Manage patient medical records as appropriate
• Schedule and coordinate WellBe provider visits with patients, tests, specialist appointments, and social resources
• Ensure all appropriate patient information is in the EMR
• Prioritize urgent patient needs and scheduling for Complete Care Assessments
• Collaborate with the interdisciplinary team and participate in team meetings
• Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
• Complete next day visit chart prep
• Utilize reporting to help providers track, meet, and exceed team goals

Requirements

• High school graduate or GED
• 2+ years of experience working for a healthcare practice or hospital
• High level of professionalism
• Strong critical thinking skills
• Strong customer centric focus/service skills
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills

Qualifications

• High school graduate or GED
• 2+ years of experience working for a healthcare practice or hospital

Nice to Have

• MA Certification
• EMR documentation experience

Skills

* Required skills