Patient Care Coordinator

About This Role

This role is a remote Patient Care Coordinator orchestrating a Physician's practice, providing a seamless, concierge-level experience for patients in a virtual telemedicine setting. The coordinator will manage complex logistics and administrative tasks to optimize patient care and physician focus.

Responsibilities

• Create a premium, responsive environment where patients feel incredibly supported by maintaining consistent correspondence and addressing inquiries promptly
• Orchestrate complex scheduling and logistics, including patient visits, lab draws, and Zoom meetings, precisely managing the physician's calendar
• Anticipate and eliminate friction points by proactively identifying potential issues and creating solutions to recurring challenges
• Notice and correct errors with vigilance, catching discrepancies in documentation, scheduling conflicts, or process breakdowns
• Help physicians stay organized and focused by developing systems that keep them ahead of their responsibilities
• Build and nurture vital external relationships with consultants and referral sources, ensuring seamless collaboration
• Ensure flawless follow-through on clinical directives, processing prescriptions, managing lab orders, and tracking test results
• Fill gaps and drive innovation by identifying opportunities to improve workflows and proposing creative solutions
• Maintain impeccable patient records, meticulously updating charts, organizing medication lists, and ensuring accurate documentation

Requirements

• 3-5 years in roles requiring exceptional service delivery and administrative excellence
• At least 2 years in healthcare coordination
• Bachelor's degree or beyond
• Proficiency with Microsoft Office Suite, Adobe, Electronic Medical Record systems (EMR), and Client Relation Management platforms (CRM)
• Background in patient-facing roles
• Experience working in remote or virtual environments where self-management and digital communication are essential
• Hospitality Mindset
• Communication Excellence
• Masterful Time Management
• Extraordinary Attention to Detail
• Proactive Problem-Solving
• Ownership Mentality
• Adaptability and Grace Under Pressure
• Precision-Oriented
• Adaptable and Resourceful
• Collaborative and Supportive
• Self-Directed and Mature

Qualifications

• Bachelor's degree or beyond
• 3-5 years in roles requiring exceptional service delivery and administrative excellence, including at least 2 years in healthcare coordination

Nice to Have

• Passion for Dr. Peter Attia and Medicine 3.0

Skills

* Required skills

Benefits