Patient Care Coordinator

About This Role

This role is responsible for providing exceptional service to patients by managing check-in and checkout processes, handling appointments, and ensuring accurate patient and insurance information.

Responsibilities

• Acknowledge and greet patients, customers, and vendors in a friendly and welcoming manner
• Answer and respond to telephone inquiries professionally and timely
• Schedule appointments for patients
• Gather patient and insurance information
• Verify and enter patient demographics into EMR, ensuring all fields are complete
• Verify vision and medical insurance information and enter into EMR
• Maintain a clear understanding of insurance plans and communicate information to patients
• Pull schedules to ensure insurance eligibility prior to patient appointments and complete files
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patient visits
• Collect and document all charges, co-pays, and payments into EMR
• Allocate balances to insurance as needed
• Maintain a clean workspace
• Perform other duties as needed and assigned by manager

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills
• Attention to detail
• Strong communication skills (verbal and written)
• Ability to maintain patient and practice confidentiality

Qualifications

• High school diploma or equivalent