Optical Consultant

About This Role

This role involves selling eyewear and accessories, fitting patients with appropriate frames and lenses, and ensuring exceptional customer service to drive satisfaction and repeat business.

Responsibilities

• Deliver extraordinary experience to each patient and provide complete understanding of customized recommendations
• Develop clientele by providing outstanding service and obtaining referrals
• Keep current on company/industry products, procedures, manufacturer rebates, and types of lenses and frames
• Take and return patient calls, updating on order status and resolving issues, escalating to Store Manager as needed
• Retrieve patient charts and electronic health records
• Assist patients in selecting frames, lens type, and lens treatments based on needs and facial measurements
• Educate patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interpret prescriptions written by optometrist and ophthalmologist
• Create work orders for lab technicians, specifying information on lenses needed
• Follow-up on all pending orders, verify within time guidelines, inform patients of delays, and notify when orders arrive
• Dispense glasses by inspecting, checking fit, adjusting if necessary, and asking for feedback
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using various tools
• Inspect the final product for flaws; Clean and polish lenses using cloths and solvents
• Clean and organize frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom
• Restock retail boards with new merchandize
• Understand product issues and analyze problems; Accurately answer patient questions regarding insurance, warranty, products, services, pricing, and promotions
• Sell miscellaneous products such as cleaners, contact lens supply, sunglasses, and safety glasses

Requirements

• High School Diploma
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Qualifications

• High School Diploma

Nice to Have

• Minimum of one-year experience working as an Optician
• Experience with HIPAA requirements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor
• Experience with sales

Skills

* Required skills