Optometric Technician

About This Role

This Optometric Technician role involves working with optometrists to provide comprehensive patient care, including pre-testing, post-exam duties, and specialty testing. The position focuses on ensuring a professional and pleasant patient experience while maintaining appointment schedules.

Responsibilities

• Perform preliminary patient evaluations, such as dilation, topicals, and Optomap, prior to the optometrist's exam
• Conduct verbal interviews to determine medical issues and reasons for patient visits
• Enter patient information into Electronic Health Records (EEHR)
• Assist optometrists in providing timely and effective patient care
• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedule follow-up appointments
• Discuss LASIK with patients and identify those interested by reviewing patient information forms
• Schedule referral appointments with Ophthalmologists and other specialists, completing appropriate paperwork
• Record and maintain patient records in compliance with HIPAA regulations
• Respond to patient telephone inquiries regarding medication and treatment, referring to the optometrist as needed
• Complete proper coding of procedures for payment collection
• Perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.)
• Support the optometrist with patient education
• Document medical findings and communication in Electronic Medical Records
• Participate in practice meetings and projects
• Ensure maximum optometrist utilization through pre-appointment and daily confirmations, and patient outreach
• Call no-show or canceled patients to reschedule appointments
• Perform contact lens insertion and removal classes (I&R) and manage contact lens trial inventory
• Perform end-of-day responsibilities, including opti-schedule wrap-up and checklists
• Make recommendations for efficiency and process improvements

Requirements

• High School or GED qualification
• Entry level PC skills including MS Office, Windows, and Word Processing
• Demonstrated ability to work successfully in a team environment
• Excellent verbal and written communication skills

Qualifications

• High School or GED qualification
• Entry level

Nice to Have

• Experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Experience maintaining patients’ records/files per HIPAA regulations
• Industry certification (CPO, CPOA, CPOT)

Skills

* Required skills