Outpatient Access Representative

About This Role

Serve as an Outpatient Access Representative for the Department of Psychiatry, acting as primary front-end operations support for clinics. Manage patient information processing for ambulatory care visits, including reception, registration, and scheduling, ensuring high-quality customer service.

Responsibilities

• Greet patients, verify identification, and direct them to their destination
• Request patient identification and verify correctness using two identifiers
• Update patients regarding waiting times every 15 minutes
• Collect patient demographic and financial information and enter it into the electronic medical record
• Assure completion of all appropriate forms by patients (e.g., Medicare Secondary Payer, HIPAA information)
• Schedule new and return visits, preresgister patients, and coordinate ancillary testing or referrals
• Answer phones, manage incoming clinic calls, and sort calls to various providers
• Open and manage telephone encounters in eRecord and assure proper routing
• Edit and correct registration errors and complete missing registration data
• Manage multiple processes in eRecord, including messaging in In Basket and referral work queue processing

Requirements

• High School diploma
• 1 year related work experience in an administrative office or customer service field, or equivalent
• Demonstrated ability to word process documents and enter data into a database
• Demonstrated skills related to achievement of customer satisfaction

Qualifications

• High School diploma required
• 1 year related work experience in an administrative office or customer service field, or an equivalent combination of education and experience

Nice to Have

• Medical terminology experience
• Ability to act as a resource to less experienced staff
• Knowledge of ASL or desire to learn ASL

Skills

* Required skills