Outpatient Access Rep II

About This Role

This role involves processing patient information for ambulatory care visits, ensuring patient satisfaction, and performing accurate data entry for billing services. This position also acts as a resource for new staff.

Responsibilities

• Greet patients, verify identity, and direct them to their destination
• Provide warm hand-off to registration and insurance management (RIM)
• Update patients every 15 minutes regarding waiting times
• Protect Personal Health Information (PHI) in compliance with HIPAA regulations
• Ensure cleanliness and order in the waiting room/lobby
• Collect patient demographic and financial information accurately
• Enter information into the Electronic Medical Record (EMR) and patient access/revenue cycle system
• Schedule new and return ambulatory care visits, monitor schedules, and coordinate appointments
• Collect patient co-pays, prepare end-of-day deposits, and reconcile discrepancies
• Answer phone calls in a timely and courteous manner, manage incoming clinic calls, and sort calls to various providers
• Manage multiple processes in EMR, including messaging in In Basket and referral work queue processing
• Assess urgency of situations, determine appropriate routing for patients, and serve as a front-line problem solver

Requirements

• High School diploma
• 1 year related experience in an administrative office or customer service field OR completion of Vision Care 1,2,3 courses OR equivalent combination of education and experience

Qualifications

• High School diploma and 1-year related experience in an administrative office or customer service field or completion of Vision Care 1,2,3 courses or equivalent combination of education and experience
• 1 year related experience in an administrative office or customer service field

Nice to Have

• Medical terminology experience
• Demonstrated ability to word process documents and enter data into a database
• Demonstrated skills related to achievement of customer satisfaction

Skills

* Required skills