Optometric Technician

About This Role

The Optometric Technician works directly with doctors to provide comprehensive patient care, including pre-testing, post-exam duties, and specialty testing, while maintaining appointment schedules to ensure a professional and pleasant patient experience.

Responsibilities

• Perform preliminary evaluation of patients prior to exam by the OD, including dilation, topicals, and diagnostic medications
• Conduct verbal interviews with patients to determine medical issues and reasons for visit, communicating findings to the OD
• Enter patient information into Electronic Health Records (EEHR)
• Assist ODs in caring for patients in a timely and effective manner, adhering to appointment schedules
• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedule follow-up appointments
• Discuss LASIK with patients and identify those interested by reviewing patient information forms
• Schedule referral appointments with Ophthalmologists and other specialists, completing appropriate paperwork
• Record and maintain patient records/files in compliance with company, federal, and state policies (HIPAA)
• Respond to patient telephone inquiries regarding medication, treatment, and problems, referring to the OD as necessary
• Complete proper coding of procedures for payment collection
• Perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera)
• Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
• Support the OD with patient education as instructed by the Optometrist
• Document medical findings and communication between doctor and patient in Electronic Medical Records and assist with clerical duties
• Participate in Practice meetings/projects as requested
• Ensure maximum OD utilization through pre-appointment confirmation, daily appointment confirmation, and contacting patients from recall listings
• Call all no-shows or cancelled patients to reschedule appointments
• Perform contact lens insertion and removal classes (I&R) and manage the contact lens trial inventory
• Perform end of day responsibilities including opti-schedule wrap-up and end of day checklist
• Make recommendations for efficiencies and process improvements that deliver quality, cost savings, and/or profitability improvements

Requirements

• High School or GED qualification
• Entry level PC skills including MS Office, Windows, and Word Processing
• Demonstrated ability to work successfully in a team environment
• Excellent verbal and written communication skills to collaborate professionally with co-workers and patients

Qualifications

• High School or GED qualification

Nice to Have

• Experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Experience maintaining patients’ records/files per HIPAA regulations
• Industry certification (CPO, CPOA, CPOT)

Skills

* Required skills

Benefits