Omni/Ops Team Lead

About This Role

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely.
• Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
• Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours to execute.
• Track store supply usage and place replenishment orders to maintain adequate levels.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Model behaviors that support building team knowledge to enhance individual and store omni and operations results.
• Champion associate engagement, sharing team successes, and celebrating associate achievements.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Requirements

• 1+ years of retail experience
• Dedication to customer service excellence
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to regularly move around all store areas and be accessible to customers
• Ability to bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.

Skills

* Required skills

Benefits