Omnichannel Associate

About This Role

This Omnichannel Associate role contributes to profitable sales growth by executing various activities related to Enterprise Fulfillment and jcp.com operations, including customer service, order fulfillment, and general store operations.

Responsibilities

• Greet and assist customers, delivering outstanding customer service
• Actively listen to customer issues to resolve problems
• Monitor Enterprise Fulfillment systems and pick merchandise orders
• Accurately pack orders in accordance with requirements and timelines
• Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner
• Research jcp.com order shortages/overages and complete shipment check-in
• Complete order binning and system reporting for jcp.com processes
• Assist with overall organization and maintenance of jcp.com stock area
• Process jcp.com order deliver and return transactions on the register
• Replenish store products from inventory and participate in annual inventory process

Requirements

• Minimum 1-2 years work experience
• HS degree or equivalent

Qualifications

• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
• Minimum 1-2 years of work experience

Nice to Have

• Bachelor's degree or equivalent work experience

Benefits