Lead Implementation Manager

About This Role

This Lead Implementation Manager role focuses on driving the end-to-end implementation journey for merchants and partners, ensuring a seamless transition into the global payment landscape. The role involves providing deep technical expertise to clients for complex integrations and coordinating across multiple teams to ensure timely launches.

Responsibilities

• Own the end-to-end implementation journey for merchants and partners in North America
• Lead technical conversations with customer stakeholders on integration strategy and risk management
• Become a trusted advisor to customers by understanding their business needs and translating them into technical requirements
• Coordinate cross-functionally to ensure timely launches and unblock integration issues
• Manage multiple concurrent integrations by tracking milestones and ensuring smooth ramp-ups
• Troubleshoot API/payment issues and drive resolution with internal and external stakeholders
• Improve implementation processes and documentation to enhance delivery quality

Requirements

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar
• Strong understanding of RESTful APIs and web services (JSON, XML)
• Proficiency in web fundamentals (HTTP, authentication concepts, debugging client/server flows)
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java)
• Exposure to databases and infrastructure (SQL/PostgreSQL/MySQL)
• Strong project management skills and ability to manage stakeholders effectively
• Fluency in English

Qualifications

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar

Nice to Have

• SOAP experience

Skills

* Required skills

Benefits