Implementation Manager

About This Role

This Implementation Manager will lead projects from initiation to completion, owning the launch process in designated therapeutic areas. They will define project requirements, engage stakeholders to deliver projects, and provide historical context and support post-launch.

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery
• Collaborate with key stakeholders to develop process flows, requirements, and program solutions that enhance patient, provider, and agent experiences
• Ensure timely product development and implementation that meets PSC/PECS expectations
• Collaborate with PSC technology group to review system requirements that enhance the agent experience
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow
• Define project scope and translate it into actionable tasks and schedules
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables
• Identify issues, explore solutions, and implement effective resolutions

Requirements

• Bachelor's Degree or higher
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services)
• Demonstrated ability to lead, manage and successfully launch new process or technology enhancements
• Proven ability to lead and collaborate effectively with direct and indirect project teams
• Ability to conceptualize, develop, implement and evaluate projects and processes

Qualifications

• Bachelor's Degree or higher
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management.

Nice to Have

• Advanced Degree
• Program or clinical experience in the therapeutic areas of immunology and/or oncology
• Experience in medical benefits and infusion services
• Ability to proficiently use Microsoft Excel, Outlook, Word, and Visio

Skills

* Required skills