Host, La Cote

About This Role

Serve as the first point of contact for restaurant guests, providing a welcoming impression and ensuring a smooth dining experience. Manage seating arrangements, reservations, and guest inquiries with exceptional customer service.

Responsibilities

• Greet guests with a friendly and welcoming demeanor as they enter the restaurant
• Manage the seating chart efficiently according to reservations, party size, and server availability
• Maintain an organized waiting list during peak hours and provide estimated wait times
• Address special seating requests and accommodate guests with specific needs
• Offer menus to seated guests and provide brief explanations of specials or promotions
• Assist in managing reservations, answering phone calls, and confirming upcoming bookings
• Respond to guest inquiries and provide information about the restaurant and menu
• Assist guests with coat check services
• Maintain a clean and tidy entrance area
• Communicate effectively with servers, kitchen staff, and management for efficient guest flow

Requirements

• High school diploma or equivalent
• Exceptional interpersonal skills and a passion for outstanding customer service
• Strong communication skills
• Willingness to work a flexible schedule including nights, holidays, and weekends

Qualifications

• High school diploma or equivalent required
• Previous experience as a host or in a similar guest-facing role preferred.

Nice to Have

• Previous experience as a host or in a similar guest-facing role