Housekeeping Dispatcher - On Call

About This Role

This role is responsible for answering inbound calls to the Housekeeping department, logging guest requests, and assisting in assigning rooms to Guest Room Attendants. The position requires providing exceptional service and maintaining accurate communication within the department.

Responsibilities

• Answer inbound telephone calls to the Housekeeping department from Members
• Log information regarding problems/situations requiring prompt attention and guest service requests
• Assist in assigning rooms to Guest Room Attendants
• Provide exceptional, courteous, friendly service to guests and Members
• Compile and distribute management-provided reports to various departments
• Handle all guest service calls as quickly, efficiently, and courteously as possible, tracking all calls and work orders
• Accurately receive, communicate, and record communication information with various departments on room status, guest requests, and pertinent housekeeping information
• Generate room status and other housekeeping related reports on regular intervals
• Oversee department pest control program
• Manage asset inventory, issuance, and retrieval, including charging for Members and IT

Requirements

• High School diploma or equivalent
• Able to multitask and handle stressful situations in a calm professional manner
• Ability to present oneself in a confident, polished, and professional manner
• Excellent organizational skills
• Ability to type at least 30 words per minute
• Excellent customer service skills
• Ability to take clear messages and handle upset customers
• Ability to perform basic math
• Ability to work independently with minimal supervision
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends

Qualifications

• High School diploma or equivalent required

Nice to Have

• Knowledge in using hotel systems such as Outlook, Microsoft Word, Microsoft Excel, HotSOS/Rex
• Bilingual is a plus

Skills

* Required skills