Host

About This Role

This Host role involves being the first point of contact for guests in a fine dining restaurant, creating a welcoming atmosphere, and managing reservations and seating efficiently. The Host collaborates with the service team to ensure a refined dining experience.

Responsibilities

• Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant
• Receive and manage incoming reservations effectively, especially during peak hours
• Record reservation details accurately and assist in managing guest databases and contact information
• Organize and prioritize seating arrangements based on reservations and walk-ins
• Optimize table turnover to ensure efficient use of dining space
• Provide accurate wait times for guests and keep them informed about their reservation status
• Assist guests with inquiries about the menu, special requests, or other information
• Collaborate with servers to ensure a smooth and coordinated dining experience
• Communicate table assignments and special requests to the serving staff
• Keep the lobby or waiting area clean, organized, and visually appealing
• Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience
• Accommodate special requests or arrangements for celebrations, dietary restrictions, etc.

Requirements

• 1+ years in a Host role in a restaurant setting
• Knowledge of Reservation systems, OpenTable preferred
• Keen attention to detail
• Excellent interpersonal and communication skills
• Ability to handle high-pressure situations and manage multiple tasks
• Customer-focused mindset with a dedication to providing exceptional service
• Basic knowledge of restaurant operations
• Ability to work flexible hours, including evenings, weekends, and holidays

Qualifications

• 1+ years in a Host role in a restaurant setting

Skills

* Required skills