Hospitality Worker I

About This Role

This role is responsible for ensuring guest satisfaction by managing reservations, assisting with needs, and resolving concerns at the Guinness Brewery F&B location. It involves direct customer interaction and operational tasks to support hospitality services.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answer phone calls and emails and deliver messages as needed
• Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers

Requirements

• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Nice to Have

• Previous guest services experience

Benefits