Front Office Associate

About This Role

The Front Office Associate greets and registers patients, schedules appointments, and handles phone calls. This role ensures smooth patient flow and administrative support within the radiology center.

Responsibilities

• Greet and check-in patients, registering demographic information and processing payments
• Answer phones and appropriately field calls for center associates
• Act as a liaison between technologists and patients, relaying messages regarding scanner status
• Maintain the front office lobby area and order office supplies as needed
• Complete confirmation calls and provide preparation instructions to patients
• Verify patient insurance and pre-certify all exams with insurance companies
• Obtain insurance authorization and handle release of information requests
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders, verifying they match exam schedules
• Schedule referrals, ensuring proper authorizations are obtained and maintaining an accurate referring physician database

Benefits