Float Front Office Associate

About This Role

The Float Front Office Associate at RAYUS Radiology is responsible for providing exceptional service to patients and referring professionals by managing phone calls, scheduling appointments, and overseeing patient registration. This role contributes to making radiology a critical first step in diagnosis and treatment.

Responsibilities

• Greet and check-in patients, processing payments and copays as needed
• Answer and manage phone calls efficiently and professionally
• Act as a liaison between imaging technologists and patients, relaying important information
• Maintain organization of the front office lobby area and order office supplies
• Complete patient appointment confirmation calls and provide preparation instructions
• Arrange transportation, interpreters, and accommodations for patients when appropriate
• Enter and submit patient exam orders, ensuring they match exam schedules
• Verify patient's insurance coverage and pre-certify all patient exams
• Obtain insurance authorizations and apply knowledge of insurance carriers
• Facilitate Release of Information (ROI) requests following company guidelines

Benefits