Front Office Associate

About This Role

This role involves providing front office support to patients and referring professionals by managing appointments, greeting and registering patients, handling insurance verification, and scheduling services for an imaging center.

Responsibilities

• Greet and check-in patients scheduled for imaging services
• Register demographic information and process payment plans and copays
• Answer phones and handle calls efficiently and professionally
• Act as a liaison between technologists and patients regarding exam status
• Maintain front office lobby area and organize office supplies
• Complete confirmation calls and provide preparation instructions to patients
• Verify patient's insurance and pre-certify exams
• Obtain insurance authorization and handle release of information requests
• Arrange transportation, interpreters, and hotel accommodations for patients
• Enter and submit patient exam orders and verify they match schedules

Nice to Have

• Ability to handle calls efficiently
• Strong organizational skills
• Customer service skills

Benefits