Fraud Risk Lead

About This Role

The Fraud Risk Lead is responsible for conducting an end-to-end review of fraud risk across the e-commerce business, assessing current controls, investigating fraud activity, and establishing monitoring mechanisms. This role operates autonomously to mitigate risk and strengthen fraud management practices during periods of elevated risk or organizational change.

Responsibilities

• Conduct a comprehensive review of fraud risk across business processes, including transactions, refunds, chargebacks, account activity, and third-party interactions
• Identify patterns, vulnerabilities, and control gaps contributing to fraud exposure
• Evaluate the effectiveness of existing fraud prevention tools, workflows, and policies
• Lead investigations into suspected or confirmed fraud cases, including root-cause analysis
• Develop and apply consistent investigation methodologies and documentation standards
• Design and implement short-term fraud monitoring processes, dashboards, or reporting mechanisms
• Define clear thresholds, alerts, and review cadences to support ongoing oversight
• Synthesize findings into clear, executive-ready summaries and recommendations
• Provide regular updates on risk levels, trends, and investigation outcomes
• Work closely with Operations, Finance, Customer Support, and Technology teams to ensure findings are actionable

Requirements

• 7-10+ years of experience in fraud risk, investigations, compliance, or operational risk management
• Strong experience conducting fraud reviews in fast-moving, consumer-facing or transaction-heavy environments
• Proven ability to independently assess complex processes and translate findings into practical solutions
• Comfortable operating in ambiguity and delivering results within a defined, short-term engagement
• Excellent written and verbal communication skills, with experience presenting to senior leadership

Qualifications

• 7-10+ years of experience in fraud risk, investigations, compliance, or operational risk management