Fine Jewelry Counter Manager

About This Role

This role drives results by building personalized client relationships and promoting the jewelry and fashion industry. The Fine Jewelry Counter Manager will enhance customer experience through engaging selling behaviors, executing promotions, and managing special events and customer outreach initiatives.

Responsibilities

• Achieve store objectives and drive personal and store key metrics with ownership and initiative
• Create memorable store experiences through genuine team, vendor, customer, and community relationships
• Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, trunk shows, and customer outreach
• Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service
• Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry product offerings
• Elevate customer experience by suggesting fine jewelry service plans and providing additional offerings, overseeing execution of repair estimates, documentation, shipments, and cleaning services
• Support team with merchandising and signing product, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards daily
• Lead shortage control and inventory accuracy in designated areas by following security protocols and executing price changes, product transfers, and damage process timely

Requirements

• 1+ years of retail experience
• Dedication to customer service excellence
• Available to work a flexible schedule including nights, weekends, and holidays
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

Qualifications

• 1+ years of retail experience

Skills

* Required skills