Field Service Engineer

About This Role

Support SAIC's Integrated Battle Command System (IBCS) team by providing technical support services to maintain and sustain fielded IBCS systems, equipment, and software, acting as the primary point of contact for the program.

Responsibilities

• Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
• Represent the IBCS program as the primary point of contact
• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
• Assist in the emplacement and initialization of the IBCS system
• Advise customers on the capabilities and limitations of the IBCS system
• Assist in troubleshooting IBCS hardware, software, and networks
• Provide feedback to program leadership regarding system performance and end-user feedback
• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
• Conduct training
• Support Program Help Desk
• Conduct scheduled equipment inventories

Requirements

• Experience with tactical networks and troubleshooting
• In-field operator training
• Troubleshooting of computer systems and networks
• Good oral communications
• Ability to effectively prioritize and execute tasks in high-pressure environments
• Able to work independently and efficiently with short term deadlines
• Active DoD Secret Clearance

Qualifications

• Senior level BS and nine (9) years’ experience; six (6) years' experience accepted in lieu of degree
• 9+ years of experience, or 6 years of experience with equivalent professional background

Nice to Have

• Army Air Defense background (14 or 140A or 14G)
• IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software
• Experience with Virtual Machine, Cisco, and/or Windows Server
• Willingness to acquire a Commercial Driver's License (CDL) and comply with all state requirements

Skills

* Required skills

Certifications