Field Service Engineer III

About This Role

Perform on-site installation, alignment, and repair of sophisticated scientific equipment, advise customers on operation and maintenance, and serve as a company liaison. Support customers across North Carolina and the Southeast.

Responsibilities

• Perform on-site installation, alignment and repair of sophisticated equipment and systems
• Validate operational quality of system equipment
• Advise customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with users and colleagues
• Travel, often on short notice, to customer sites to resolve problems
• Partner with colleagues as mentee and mentor to continue personal and team development
• Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges

Requirements

• 5+ years' experience using SEM, TEM, FIB, Circuit Analysis, or similar systems
• Ability to partner effectively with customers
• Excellent interpersonal communication skills
• Professional working proficiency in English
• High level of proficiency on Windows software
• Network knowledge
• Current computer hardware knowledge
• Ability to obtain a valid passport and travel regionally and internationally as required
• Valid driver's license
• Ability to lift up to 50 lbs.
• Able to secure entrance to US Government laboratories and facilities, if required

Qualifications

• University Engineering Degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
• 5+ years' experience using SEM, TEM, FIB, Circuit Analysis, or similar systems

Skills

* Required skills