Field Applications Engineer

About This Role

The Field Applications Engineer ensures ERP products and solutions meet the technical demands of target customers, leading to design wins and revenue achievement. This role acts as the primary technical resource for customers and the sales team, from pre-sale to post-sale.

Responsibilities

• Closely work with the sales team to design in ERP products at major accounts & meet quarterly sales quota.
• Support customers during pre and post-sale stages and resolve customers technical issues.
• Proactively meet and be in close contact with major customers design engineers and become the go-to person for any technical questions or issues.
• Work with RMA team and settle issues with customers in a satisfactory manner.
• Work cross-functionally with various factory teams, including design engineering, to resolve field questions and issues, and provide feedback to management.
• Create presentations and webinar materials and present them for the entire customer base.
• Author app notes, white papers and technical documents to facilitate ERP design wins.

Requirements

• B.S., Electrical Engineering
• 5+ Years of Field Applications Engineering experience
• Proficiency in LED and LED Driver technology
• Excellent verbal and written communication skills.
• Excellent organizational and analytical skills.
• Process and Project Management skills/experience.
• Ability to work independently and take initiative.
• Expertise in Microsoft Office applications including Outlook, Excel, Word, & Powerpoint.

Qualifications

• B.S., Electrical Engineering
• 5+ Years of Field Applications Engineering experience

Nice to Have

• MSEE degree
• Existing strong relationships with U.S. Luminaire Manufacturers and individuals, including Product Managers and Product Development Engineers.
• LED Luminaire and/or LED Driver Design & Development experience.
• Skilled in the use of CRM tools such as Salesforce.com
• Experience directly managing a small team.

Skills

* Required skills

Benefits