Dispatcher

About This Role

Coordinate emergency and non-emergency medical transports by managing communications between patients, medical personnel, and transport units to ensure resources are deployed effectively and timely. This role is critical in upholding operational efficiency and high standards of care.

Responsibilities

• Operate the telephone system efficiently, managing requests for emergency and non-emergency ambulance services and accurately gathering essential information.
• Create service records and patient accounts, prioritizing calls based on urgency while maintaining a professional and courteous demeanor.
• Oversee dispatching services for ambulances within Athens-Clarke and Oconee County areas while monitoring units in Rockdale and Morgan counties.
• Work closely with local and surrounding county 911 centers to maintain open communication and ensure timely relay of essential information.
• Operate and monitor multiple radio channels, including primary and backup systems, to ensure seamless communication.
• Monitor real-time situations, relay critical information between patients and crews, and ensure both patient and crew safety.
• Determine the appropriate equipment and personnel for each scenario, consulting with supervisors or management when needed.
• Use prescheduled call information to effectively manage resources for the following day, adjusting for priority cases and ensuring timely deployment.
• Collect and report daily statistics, including call volumes, unit utilization, and transport details to management.
• Maintain daily logs and update reports for the incoming shift to ensure seamless transitions and adhere to all Standard Operating Procedures (SOPs), policies, and market-specific details.

Requirements

• High School Diploma or GED
• Strong customer service skills
• Proficient in Microsoft Office Suite (Excel, Word)
• Excellent organizational and time management abilities
• Ability to thrive in a fast-paced, high-pressure environment

Qualifications

• High School Diploma or GED

Nice to Have

• Experience in EMS, dispatch, or a related field

Skills

* Required skills