Dispatcher

About This Role

Responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery, ensuring excellent customer service and adherence to company timelines and budget objectives.

Responsibilities

• Make outbound calls to pick-up locations and sellers
• Dispatch sub-haulers for vehicle pick-up and delivery within company timelines
• Ensure sub-haulers meet company requirements prior to dispatching
• Utilize cost effective vendors to meet company budget objectives
• Educate sub-haulers on company policies and procedures
• Maintain and archive documents
• Answer phone calls and collect payments on member deliveries
• Comply with Safety and enforce regulations
• Print checks and reports as needed
• Monitor incoming documents on the fax machine
• Manage vendor relationships

Requirements

• 2 years dispatch experience
• 1 year customer service experience
• Excellent customer service skills and attitude
• Excellent communication skills – verbal and written
• Excellent organizational skills
• Excellent time management skills
• Typing speed 45 words per minute
• Basic Ten key proficiency
• Basic Math skills
• Computer proficiency (MS Suite experience)
• Ability to operate office equipment
• Ability to multi-task
• Ability to work in fast paced/diverse environment
• Strong attention to detail
• Knowledge of geographical area and ability to read maps
• Ability to work with minimal supervision

Qualifications

• High School Diploma or GED preferred
• Two years dispatch experience, one year customer service skills experience

Nice to Have

• Bilingual skills

Skills

* Required skills

Benefits