Dispatcher

About This Role

The Dispatcher will be the central connection point between field teams and customers, coordinating schedules and managing service requests to ensure smooth and efficient HVAC/R service delivery. This role is crucial for aligning technicians and customers, providing support, and maintaining operational efficiency.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to keep technician schedules up to date
• Communicate service updates, customer needs, and schedule changes to technicians and management
• Track service history, updates, and customer communications in the database
• Coordinate daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verify technician check-ins/outs and confirm IVR compliance
• Ensure technicians have the correct parts and POs to complete jobs successfully
• Provide world-class support to internal teams and customers with professionalism and urgency
• Collaborate with Regional Service Managers to clear and schedule new calls
• Manage data entry, purchasing, and internal support for the assigned region

Requirements

• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills (written and verbal)
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

Qualifications

• Previous dispatch experience (service industry preferred)

Skills

* Required skills

Benefits