Director of Facilities, Safety & Security

About This Role

The Director of Facilities, Safety & Security - Americas leads the strategic oversight, governance, and execution of facilities operations, life safety, security programs, and preventive maintenance across the Americas region. This role ensures properties comply with regulations, maintain brand standards, and provide an excellent member experience.

Responsibilities

• Provide regional oversight of all facilities operations, including maintenance and capital repairs.
• Develop and implement preventive maintenance programs for buildings and systems.
• Ensure all properties maintain up-to-date building documentation.
• Establish standards for maintenance operations and cleanliness.
• Partner with Development and Design teams for new openings and renovations.
• Oversee all safety programs, regulatory compliance, and risk mitigation strategies.
• Ensure adherence to fire/life/health safety systems and emergency preparedness.
• Lead routine inspections, audits, and reporting related to safety and compliance.
• Develop and manage comprehensive security protocols across all properties.
• Act as the senior liaison for third-party facilities, maintenance, and security providers.

Requirements

• Deep working knowledge of building systems (HVAC, electrical, plumbing, fire alarm and suppression systems, emergency power, life safety infrastructure).
• Strong understanding of preventive maintenance planning, asset lifecycle management, and capital repair strategies.
• Ability to assess building conditions, identify risks, and prioritize repairs.
• Familiarity with reading, maintaining, and managing architectural and engineering drawings, permits, and inspection documentation.
• Expert-level understanding of fire/life/health safety codes, occupational health and safety standards, and local jurisdictional requirements.
• Ability to interpret and apply federal, state/provincial, and local regulations in a multi-site environment.
• Ability to design, implement, and oversee security protocols tailored to hospitality environments.
• Comfortable traveling extensively and working on property for extended periods.
• Passion for hospitality, service culture, and delivering excellent guest and member experiences.
• Working knowledge of Outlook, Excel, Word, InDesign, Adobe software.
• Flexible schedule including day shifts, evening shifts, holidays, and weekends.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• Sophisticated communicator with high standards of performance, excellent communication, problem solving, and listening skills.

Skills

* Required skills

Benefits