Customer Success Specialist

About This Role

This role supports the sales organization by ensuring a best-in-class customer experience for avocado business operations, from order to delivery. The specialist will partner with various internal teams and customers while balancing operational excellence with commercial awareness.

Responsibilities

• Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability
• Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution
• Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions
• Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations
• Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers
• Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making
• Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance
• Support and help shape Westfalia's emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves
• Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia)

Requirements

• 3-5 years of experience in customer success, sales support, operations, or accounting
• Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics
• Familiarity with perishable inventory and supply-demand volatility
• Experience supporting sales teams or key accounts
• Strong analytical and critical-thinking skills with the ability to translate data into actionable insights
• Advanced proficiency in Microsoft Excel

Qualifications

• 3-5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture.

Nice to Have

• Experience within fresh produce or agriculture
• Avocado experience
• Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment

Skills

* Required skills

Benefits