Customer Success Specialist

About This Role

This role supports the sales organization and enhances the customer experience for Westfalia Marketing USA's avocado business, collaborating with various teams from order to delivery. The specialist will manage order processing, monitor inventory, report on market trends, and support emerging e-commerce operations.

Responsibilities

• Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution
• Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution
• Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution
• Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations
• Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers
• Support the preparation of sales reports, customer insights, and performance tracking
• Partner with Finance to support invoicing, AR documentation, and file verification
• Support and help shape Westfalia's emerging e-commerce operations, including transaction management and process refinement
• Analyze and report on market trends, industry volumes, and market share across key origins

Requirements

• 3-5 years of experience in customer success, sales support, operations, or accounting
• Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics
• Familiarity with perishable inventory and supply-demand volatility
• Experience supporting sales teams or key accounts
• Strong analytical and critical-thinking skills
• Advanced proficiency in Microsoft Excel

Qualifications

• 3-5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture.

Nice to Have

• Avocado experience
• Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment

Skills

* Required skills

Benefits