Customer Success Specialist

About This Role

The Customer Success Specialist supports customers across all segments (SMB, Mid-Market, and Enterprise), working as a strategic partner to the Customer Success Managers to drive teacher adoption, engagement, and instructional impact. This role focuses on proactive adoption support, curriculum alignment, coverage, and execution of high-impact initiatives to help schools and districts realize value from the organization's products.

Responsibilities

• Drive teacher activation, adoption, and ongoing engagement with products through targeted plays and outreach
• Support curriculum alignment work for schools and districts by connecting content to instructional goals, standards, and pacing
• Provide temporary customer coverage during CSM leave or capacity gaps to ensure continuity
• Pull, analyze, and synthesize customer data from various internal tools to surface actionable insights for CSMs
• Support renewal motions through targeted adoption efforts and assist with complex renewal materials or quotes
• Create efficiencies for the CSM team by owning repeatable processes, playbooks, and executional work
• Maintain clean, accurate data in Salesforce and Gainsight to support forecasting, reporting, and customer health

Requirements

• 1+ years of professional experience in customer success, education, curriculum, operations, or a related role
• Strong communication and relationship-building skills
• Demonstrated ownership and solutions-oriented mindset
• Adaptive and flexible in a fast-changing environment
• Comfortable managing multiple priorities with attention to detail and follow-through
• Experience working with data and CRM tools (e.g., Tableau, Salesforce, Gainsight)

Qualifications

• Bachelor’s degree preferred
• 1+ years of professional experience in customer success, education, curriculum, operations, or a related role

Nice to Have

• Background as a former educator or experience supporting K–12 customers strongly preferred
• Bachelor 's degree

Skills

* Required skills

Benefits