Customer Success Specialist

About This Role

This Customer Success Specialist role amplifies the impact of Customer Success Managers by driving teacher adoption, engagement, and instructional impact for K-12 educational content. It focuses on proactive support, curriculum alignment, and high-impact initiatives to ensure customers realize value from the products.

Responsibilities

• Drive teacher activation, adoption, and ongoing engagement with the organization's products through targeted plays and outreach
• Partner with CSMs to identify usage gaps and execute strategies that move teachers from rostered to active to engaged
• Support execution of adoption campaigns, events, and initiatives that increase meaningful product use
• Support curriculum alignment work for schools and districts, connecting content and products to instructional goals, standards, and pacing
• Develop and deliver curriculum-aligned resources, mappings, or guidance that help educators see immediate classroom relevance
• Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers
• Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other internal tools
• Support renewal motions through targeted adoption efforts that strengthen value realization
• Assist districts during decentralization efforts for renewals, ensuring a seamless process for both internal and external stakeholders
• Create efficiencies for the CSM team by owning repeatable processes, playbooks, and executional work

Requirements

• 1+ years of professional experience in customer success, education, curriculum, operations, or a related role
• Strong communication and relationship-building skills
• Demonstrated ownership and solutions-oriented mindset
• Adaptive and flexible in a fast-changing environment
• Comfortable managing multiple priorities with attention to detail and follow-through
• Experience working with data and CRM tools

Qualifications

• Bachelor’s degree preferred
• 1+ years of professional experience in customer success, education, curriculum, operations, or a related role

Nice to Have

• Background as a former educator or experience supporting K–12 customers
• Bachelor’s degree

Skills

* Required skills

Benefits