Customer Success Specialist

About This Role

The Customer Success Specialist will be the primary point of contact for enterprise customers, managing day-to-day shipment operations and ensuring customer satisfaction through proactive problem-solving and clear communication. This role involves collaborating across the Cargomatic network to ensure smooth shipment operations for complex customers.

Responsibilities

• Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and engagement
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

Requirements

• 3-5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel

Qualifications

• Bachelor’s degree strongly preferred
• 3–5 years of experience in transportation and/or logistics

Nice to Have

• Bachelor’s degree

Skills

* Required skills

Benefits