Customer Success Manager

About This Role

This role is for relationship-driven professionals to guide individuals through structured conversations and follow-up activities, driving results in personal and professional development programs. The position involves building trust and clarifying needs using a proven framework, with support from a global organization.

Responsibilities

• Lead structured, one-on-one conversations with individuals who have expressed interest through modern marketing channels
• Support client enrollment into established, high-value programs using provided systems, training, and resources
• Clarify needs and guide next steps with professionalism
• Conduct consultative, fit-focused discussions for program enrollment
• Improve through consistent execution and follow-through
• Own outcomes and demonstrate self-direction

Requirements

• Ability to create trust and keep people moving forward
• Strong listening skills
• Ability to clarify needs
• Professionalism in guiding next steps
• Excellent follow-up skills with warm interest
• Clear communication
• Open-mindedness and coachability
• Comfort with owning outcomes

Nice to Have

• Experience as a sales professional, manager, or client-facing leader
• Strong performance in results-driven environments
• Value for autonomy and personal growth

Skills

* Required skills