Customer Success Manager
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
As a Customer Success Manager, you will act as a strategic partner to clients, guiding them to design, execute, and optimize high-performing partnership programs. You will own the post-sale relationship, ensuring customers understand the value impact.com brings to their business and driving platform adoption.
Responsibilities
- Act as a strategic advisor and subject matter expert on the partnership economy to help customers design, scale, and optimize affiliate, influencer, and referral programs
- Own the post-sale relationship for a portfolio of customers by monitoring account health, platform usage, and performance indicators
- Partner cross-functionally to address potential churn, drive retention, and surface opportunities for expansion
- Build and maintain strong, trust-based relationships with stakeholders at all levels, serving as the primary point of contact and customer advocate
- Regularly conduct business and performance reviews to demonstrate ROI and align capabilities with evolving business needs
- Translate complex product features, data, and insights into clear, actionable recommendations for customers
Requirements
- 3-5+ years in Customer Success, Sales/Account Management, or Partnership Marketing within the SaaS industry
- Familiarity with the affiliate marketing ecosystem, influencer management, or other performance-based advertising channels
- Ability to translate complex platform features into actionable business strategies for non-technical users
- Exceptional presentation skills and the ability to influence decision-makers through data-driven storytelling
- Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment
Qualifications
- 3-5+ years in Customer Success, Sales/Account Management, or Partnership Marketing within the SaaS industry.
Nice to Have
- Experience working with enterprise or global accounts
- Direct experience with affiliate networks, influencer platforms, or partnership management tools
- Experience running executive-level business reviews
- Familiarity with marketing analytics, attribution models, or performance reporting
- Experience working cross-functionally with Product or Engineering teams to influence roadmap or feature adoption
Benefits
About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.