Customer Success Manager III

About This Role

Drive product adoption, retention, and growth for ZoomInfo's customers by delivering business value and cultivating deep customer relationships with iconic companies. This role focuses on strategic account management and customer satisfaction.

Responsibilities

• Act as an extension of the customer, being a proactive advocate within ZoomInfo to accomplish defined objectives
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure full business value
• Proactively grow the breadth and depth of strategic relationships within assigned customers
• Help customers calculate and monetize business value by driving quarterly reporting
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with customer's business case and strategy
• Establish trusted relationships with customers, sustaining through the full life cycle of the subscription
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and business needs
• Deliver periodic customer health-checks
• Identify renewal risk and collaborate with internal teams to remediate
• Ensure customer feedback is clearly captured and conveyed internally for ongoing improvement of products and services

Requirements

• 4+ years of customer success, account management, or sales experience in SaaS or similar industry
• 2+ years working with Enterprise and Strategic level accounts
• Broad knowledge and experience in talent and recruiting processes and systems
• Ability to efficiently manage multiple customer projects simultaneously
• Excellent communication skills with internal and external customers and all levels of management
• Ability to effectively communicate technical information to non-technical audiences
• Experience delivering informative, well-organized presentations

Qualifications

• 4+ years of customer success, account management, or sales experience in SaaS or similar industry; 2+ years working with Enterprise and Strategic level accounts

Nice to Have

• ZoomInfo Talent OS experience

Benefits