Customer Success Manager
Posted 1 week ago
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Upload Your ResumeAbout This Role
This role involves managing digital marketing campaigns for small to medium businesses, ensuring campaigns meet performance parameters and client satisfaction. It requires proactively identifying performance issues, collaborating with internal teams, and providing strategic insights to clients.
Responsibilities
- Monitor active digital marketing campaigns to ensure they remain within established cost per lead (CPL) and performance parameters
- Identify performance issues or deviations and proactively escalate concerns to the marketing production team
- Collaborate with internal teams to implement optimizations and corrective actions
- Conduct monthly digital marketing report reviews with clients
- Analyze campaign data, performance trends, and KPIs to provide strategic insights
- Present results clearly and confidently, offering actionable recommendations
- Maintain strong, trusted client relationships through proactive communication and responsiveness
- Coordinate internal resources to meet campaign timelines and client expectations
- Own the overall success of assigned client campaigns
- Ensure high levels of client satisfaction, retention, and long-term partnership growth
Requirements
- 3+ years of experience in customer success, account management, or digital marketing
- Strong understanding of digital marketing metrics (CPL, ROI, conversion rates, etc.)
- Experience reviewing and interpreting performance reports
- Excellent communication and presentation skills
- Strong organizational and project management abilities
- Ability to manage multiple accounts and deadlines simultaneously
- Problem-solving mindset with a proactive approach to client needs
Qualifications
- 3+ years of experience in customer success, account management, or digital marketing
Nice to Have
- Experience working within a digital marketing agency environment
- Familiarity with paid media platforms (Google Ads, Meta, LinkedIn, etc.)
- Experience working with CRM and marketing analytics tools
Skills
* Required skills
Benefits
About FT Media
FT Media (formerly Fasturtle) is one of the top ranked digital marketing agencies in Arizona. They build digital marketing campaigns and websites for small to medium businesses in Arizona and across the country. They pride themselves on delivering real results and building strong client relationship...