Customer Service Specialist
Posted 2 weeks ago
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Upload Your ResumeAbout This Role
As a Customer Service Specialist at West Shore Home, you will provide essential support to all customer service functions within your assigned branch. This role focuses on delivering a 5-star experience, diagnosing product issues, and scheduling post-installation service visits for customers.
Responsibilities
- Handle high volume inbound and outbound calls, quickly establishing relationships with customers
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed
- Report customer escalations/emergencies directly to the General Manager and Customer Service Manager
- Order necessary parts through manufacturers and schedule service visits when needed
- Keep customers aware of any service-related schedule changes
Requirements
- A passion for building relationships
- A desire to work independently, efficiently, and with high accountability
- A proven track record of success in customer service-related roles
Qualifications
- Proven track record of success in customer service-related roles.
Benefits
About West Shore Home
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!