Customer Service Parcel Specialist

About This Role

This role is responsible for coordinating inbound and outbound package activities, providing customer service for shipping needs, and managing parcel operations within a venue using an electronic tracking system. This team member will interface with internal and external customers and maintain proficiency in various computer systems.

Responsibilities

• Coordinate all shipping related services and activities, including maintaining logs of incoming and outgoing parcels
• Prepare parcels for pickup by delivery drivers and sort incoming parcels
• Utilize proprietary software and equipment for job functions
• Provide customer service, anticipating needs, suggesting alternatives, and problem-solving
• Assemble parcels and prepare goods for shipping by wrapping, inserting, weighing, and labeling items
• Utilize pallet jacks and other large package handling equipment
• Determine appropriate shipping methods and inform customers of company products, services, routes, and rates
• Ensure quality customer service by providing packaging services and product information
• Maintain inventory of shipping supplies and set priorities for customer requests
• Troubleshoot routine equipment problems and perform multiple tasks simultaneously
• Follow instructions of supervisors and assist other team members in center functions
• Operate the point of sale terminal (POS) for package handling fees and daily close-out procedures
• Perform administrative duties including bidding, ordering supplies, and inventory control
• Take customer orders, give pricing information, and perform consultative selling for digital printing technology
• Perform all other duties as needed or requested

Requirements

• High School Diploma or equivalent education
• Minimum six months of related experience
• Proven strong organization and planning skills
• Action-oriented with customer-focused and results-driven aptitude
• High integrity with professional image through effective written and verbal communication
• Excellent team building and collaborative skills
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment requiring it
• Ability to move 75 pounds unassisted

Qualifications

• High School Diploma or equivalent education
• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)

Nice to Have

• Warehouse experience
• Hospitality experience

Skills

* Required skills