Customer Service Associate

About This Role

Deliver a distinctive and delightful customer experience at Walgreens by assisting customers, processing sales, maintaining store standards, and managing inventory.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with team members
• Register customer purchases on assigned cash register, collect cash, and distribute change
• Process voids, returns, rain checks, refunds, and exchanges
• Keep counters and shelves clean and well merchandised
• Take inventory and maintain records, check in and price merchandise
• Implement Company asset protection procedures to minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Assist with exterior and interior maintenance to ensure clean, neat, orderly store condition and appearance

Requirements

• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens