Customer Service Associate

About This Role

Deliver excellent customer service by greeting customers, assisting with products, and resolving issues. Process sales transactions, manage merchandise, and maintain store appearance.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members
• Recommend items for sale to customer and recommend trade-up and/or companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Check in and price merchandise as directed by store manager or shift leader
• Implement Company asset protection procedures to identify and minimize profit loss
• Ensure compliance with state and local laws regarding regulated products
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
• Complete special assignments and other tasks as assigned

Requirements

• Must be fluent in reading, writing, and speaking English
• Requires willingness to work flexible schedule, including evenings and weekend hours

Qualifications

• Six months of experience in a retail environment preferred.

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens

Benefits