Customer Service Associate

About This Role

Deliver distinctive customer service at Walgreens by engaging customers, processing sales, and maintaining store operations. This role focuses on ensuring customer satisfaction and efficient store functions.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register and provide efficient checkout service
• Engage customers and patients by greeting them and offering assistance
• Resolve customer issues and answer questions to ensure a positive customer experience
• Provide customers with courteous, friendly, fast, and efficient service
• Recommend items for sale and suggest trade-up/companion items
• Process voids, returns, rain checks, refunds, and exchanges as needed
• Keep counters and shelves clean, well merchandised, take inventory, and maintain records
• Implement Company asset protection procedures to identify and minimize profit loss
• Assist with separation of food items and product placement as specified by policies/procedures

Requirements

• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens